Join Our Team as a Field Technician!

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Join Our Team as a Field Technician!

OVERVIEW


Are you the kind of person who loves being social? Do you like visiting other workplaces and meeting new people? Is your dream job one where you have a lot of autonomy and the chance to make a big impact on the lives of others? Maybe even impact the lives of people around the world?


If you said yes to these then MākuSafe may be a good fit for you. We are an award-winning safety technology and data analytics company based in West Des Moines, Iowa. Our mission is to make the world safer through technology and data. That may sound like a crazy goal, but MākuSafe has developed wearable devices that gather real-time environmental and human motion data directly from workers. In our cloud platform, MākuSmart, we use machine learning to identify high-risk trends and generate notifications. In other words, we let really smart computers find the really big problems.


We are hiring a field technician to look after and complete the installation, service and maintenance needs of our customers. As a field technician, you will be required to travel to client locations, install new equipment, respond to service requests, troubleshoot equipment issues, and provide technical training on company equipment.
The ideal candidate will possess past experience working with technology and internet networking. Demonstrated ability to be self managed, solve problems independently, and manage competing priorities while meeting deadlines is a must. Top candidates will exhibit a passion for customer service and exceeding the needs of our clients. Meeting physical demands like climbing ladders and working in unique and diverse spaces is required. Ultimately, a top-level field technician efficiently manages all installations and service calls while providing high-quality service from start to finish.


Startups are fast. They require a person that enjoys autonomy, excitement, and a bit of controlled chaos. No day ever looks like another day and our investors are counting on us to make a lasting relationship with our customers. If you feel like that’s something you’re up for then please fill out the form below. We will reach out with any questions.

ROLE AND RESPONSIBILITIES

  • Travel – 50%; Office / In-House Technical Support – 50%
  • Installing and testing new equipment
  • Providing limited technical training on new equipment installations
  • Responding to customer callouts and field dispatches
  • Conducting routine equipment servicing out in the field
  • Inspecting and troubleshooting and repairing equipment failures
  • Providing preventive equipment maintenance
  • Level one technical support

POSITION QUALIFICATIONS AND REQUIREMENTS

  • High school diploma ; bachelor degree, associate degree or vocational certificate in computer science, information technology or related field preferred
  • Valid driver’s license
  • Ability to travel and work according to a dynamic schedule
  • Excellent time management skills
  • Light mechanical and electrical skills
  • Ability to problem-solve
  • Good communication and training skills
  • Able to climb ladders and be on your feet up to eight hours or more

BENEFITS

  • Competitive pay
  • 100% company paid healthcare (for employee)
  • Dental & vision (for employee + family)
  • Unlimited PTO
  • 401k & Flex spending
  • Long/Short term disability
  • Employee Assistance Plan (EAP)
  • Voluntary Life Insurance
  • Employee phone/internet reimbursement

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